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Frequently Asked Questions

Q: Why should I have an Extended Service contract for my recreational vehicle?

An RV Extended Warranty is an affordable solution to the high cost of breakdowns. With the Extended Warranty you pass the risk, and the bill, onto your warranty company. Why get stuck with a major repair costing thousands of dollars, when you can enjoy your RV to the fullest year-round, free of financial worry and with total peace of mind? After all, you bought your RV to have fun!

Q: What type of RV Extended Warranty coverage do you offer?

At Wholesale Warranties we proudly offer the most comprehensive coverage available! From Exclusionary Policies, to Listed Component, and even Wrap or Powertrain coverage, our goal is to present our customers with the policy that best compliments their specific needs for their specific vehicle. For more details, or to speak with one of our Warranty Specialists who can help you find the perfect coverage today, call us now!

Q: How likely is it that my RV will even break down?

Unfortunately, your odds of a break down go up with every passing year. Based on claims records, more than 3 out of every 10 RV’s will need major repairs in only their second year. This skyrockets to 8 out of 10 in their fifth year, and virtually ALL of them in their eight year! Today’s RV’s are increasingly more complex, and with more things to go wrong, the need to protect your investment rises.

Q: I may sell my RV during the year, is it still worth getting an Extended Warranty?

Yes, and for two major reasons. First, if you plan to sell your RV privately you can easily transfer the contract to the new owner at a minimal cost. This even increases the value at time of sale by ensuring potential buyers that they won’t be stuck with big repair bills. Second, you may cancel your contract at any time and receive a pro-rated refund for all of the months remaining on your contract.

Q: Is labor covered, too?

Yes! Parts and labor are included for ALL approved repairs!

Q: About the deductible—is it charged on each item?

No! You only pay one deductible per occurrence. So, if there are several covered repairs needed (and there often are) you still pay only the one, minimal deductible!

Q: If after I’ve purchased my Extended Warranty I need to file a claim, what is the process?

The process is simple, and our Warranty Specialists will happily guide you through it! Just remember it as four easy steps!

  1. Bring Your Vehicle In
    You may take your Recreational Vehicle to any licensed repair facility in the U.S. or Canada.
  2. Have it Repaired
    The repair facility will then contact your warranty company to authorize any necessary repairs on your behalf.
  3. Enjoy Trip Interruption Benefits
    We want you to be comfortable and safe will your motor home is being repaired. If your motor home is unusable due to a covered loss, and you’re more than 100 miles from home, you will receive payment towards your lodgings, and meals. You will also receive rental car allowance and towing expenses!
  4. Be On Your Way!
    Pick up your RV, but not the bill—that goes to your warranty company. All you’ll need to take care of is your low deductible! This is not a reimbursement plan, so you do not have to dip into your savings or max out your credit cards just to get back on the road. Instead, you can drive off in your repaired RV, and leave the bills to your warranty company!
Q: Can I use my RV Extended Warranty for routine maintenance?

No, your Extended Warranty is for unexpected breakdowns, not day-to-day servicing on your RV. You must have your vehicle serviced according to the manufacturer’s requirements to qualify for the Warranty program. You are free to do this service yourself—just log all receipts, odometer readings, dates of oil changes, tune-ups, etc.

Q: I’ve heard that warranty programs can go bankrupt and you leave you high and dry. Is this program different?

Yes! We are very selective with the programs that we choose to offer, and all of our warranties are Best “A” Rated Insurance Carrier products! However, many are not, so as you are shopping we would advise you to beware of warranty programs offered through “Risk Retention Groups”. For more information about these RRG’s, check out our facebook blog.

Q: If I purchase an Extended Warranty now, and then change my mind, can I get my money back?

Yes, if for any reason you are unsatisfied with the warranty you may cancel free of charge within 30 days.

Q: What is a Risk Retention Group as it pertains to Extended Warranties?

Risk Retention Groups or RRG’s are programs that many times are able to offer a less expensive price for extended warranty programs. However, the downside is that Risk Retention Groups are not required to undergo the scrutiny of insurance regulators to the extent of insurance policies or Warranty programs that are fully insured. The RRG groups can be backed through such sources such as dealerships, direct-to-consumer marketers, private investors, or any other type of organization. They can be established with far less capital and many RRG’s lack the sophisticated staff and resources needed to ensure that proper reserve funds are being deposited to pay future claims.

Most RRG’s have a short term business model and on average have been in the Service Contract or Extended Warranty business less than 5 years. So this would mean that these same companies that offer a 7 year warranty have yet to experience a full cycle of claims with possible detriment to the loss data. In addition, RRG’s are not eligible for the State Guaranty Fund and offer little protection to the contract holder should they become insolvent. With all fully insured Extended Warranty or Extended Service Contract programs a portion of the premiums are paid to the Guaranty Fund in order for the program to get backed by the government in case the company should become insolvent.

Since this can usually cause consumer reluctance to purchase an Extended Warranty, many RRG’s choose to purchase reinsurance and make it appear as though it is fully insured. Reinsurance is a secondary insurance policy that is written and covered by the insurance company in case the RRG should become insolvent. However most the reinsurance policies have a limit to how much money will be paid should the RRG go out of business. So in this case again the customer who purchased an Extended Warranty with a reinsured RRG is vulnerable to being sold the warranty that would be no longer valid in the case of the company going out of business.

So if you still decide to purchase an Extended Warranty with a RRG, make sure to investigate their time in business, policy limits, total liability and volume of contracts administered.

Q: Is the warranty offered through a fully insured company?

In order to make sure that the company will be able to pay claims even if they run into financial difficulty it is very important to make sure all claims are backed by a solid insurance company. A.M. Best is a company that rates the strength of the insurance carriers behind the program, and it is typically recommended to find a carrier with an A rating to ensure stability.

Q: How long has this company been offering warranties?

There have been many companies that have come in and out of the business, and often times it can take too long for new companies to get passed the learning curve associated with any unfamiliar business.  Also, it can be extremely important to make sure that the business will be around as long as your policy will be in effect.

Q: What is the company’s BBB Rating?

It is very important to check on the integrity of the company that you will be giving your money and trust to.  The BBB can be an extremely useful reference to monitor the company’s performance.

Q: How well does the retailer know the ins and outs of your policy?

Many retailers have come and gone in recent years, and it is important that you deal with a knowledgeable and trustworthy warranty advisor when deciding on the purchase.  Many times the understanding of the policy as a retailer can be the most difficult thing for a new warranty advisor to understand.  Make sure that the retailer not only knows the policy inside and out, but will be able to help you understand the plan and answer ALL your questions.

Q: What are the policy terms, and have the details of an “Exclusionary Policy” been clearly offered?

Make sure that you understand not only what is covered but also those items that are NOT covered.  It is typically recommended that you try to set up with an “Exclusionary Policy” which is a policy that states specifically those items that are NOT covered , in which ALL other items not excluded WILL be covered.

Q: Where can you take the vehicle for repairs?

Make sure that you have a large enough selection of dealers and repair facilities available to work on warranty repairs.  It is typically recommended to choose a policy that can be honored at any licensed repair facility in the US, and if you travel to Canada, make sure that is listed in the contract as well.

Q: Is the plan transferrable and/or cancellable?

Whether you plan on keeping your vehicle the entire term or not it is important to make sure that the policy can be transferred to subsequent owners,  or you are eligible for  a pro-rated portion back.

Q: What is the deductible? Is it per item or per visit?

Make sure you feel comfortable paying the deductible for every repair and you know what it is ahead of time.  Also it is recommended that you take into account whether the deductible is per visit or per item, since many times you may have several repairs in the same visit.

Q: Does the policy pay retail for parts and labor?

There can be variations of coverage that you will receive, so make sure that the insurance company you choose will pay 100% of the retail parts and labor in order to get the maximum coverage.

Q: Are there payment plans available?

Many of the most reputable and reliable companies will offer the plan to be paid out over several months.  This can be extremely helpful for those of us on a budget, or who are simply unable to pay for the entire policy up front.